Here are the available options and limitations.
Viber Business Messages can include a button and an image in addition to text. Not all button/text/image combinations are allowed.
Viber Business Messages CAN include:
- image only
- text only
- text+image+button
- text+button
Viber Business Messages CANNOT include:
- text+image
- image+button
Viber Business Messages DON’T support:
- GIFs
- Video
- Audio
- Other attachments
Character limits:
- Text: 1000 symbols/UTF-8 characters
- Button inscription – 30 characters
- Viber service name – max. of 30-35 symbols
Image:
Viber supports the following image formats: JPG/JPEG/PNG. It is recommended to use 400×400 images in JPG format for the best quality.
Logos:
Brand logos are displayed in the left upper corner of the screen when the user scrolls through messages. Business account logo formats available:
- 50×50, PNG
- 60×60, PNG
- 100×100, PNG
- 130×130, PNG
- 360×280, PNG